Louis O'Hara (Galway East, Sinn Fein) | Oireachtas source

It was to do with meals and refreshments. The IAA closed the case before the issue was resolved. That is why I am asking whether these things are fully followed through. This is a smaller part of it, but it is still frustrating for people. What is frustrating in this case is that it took weeks and months of back and forth with the IAA to get the matter investigated and then to get a partial resolution. As that person involved said to me, they were in a position where they had the time and energy to fight the case. Not everyone would be able to do so. Some people can be left high and dry by airlines because they do not have the time. Is that a concern for the IAA?