Mr. Declan Fitzpatrick:

I will hand over to Dr. Corcoran in a moment. Our role is set out in the regulation for air passenger rights. We processed approximately 4,500 complaints last year. The vast majority of those were handled properly and to the satisfaction of the applicants - the complainants. The process does take some time because we have to gather the information from the person; we then have to contact the airline, and this includes airlines outside of Ireland; and we then get their position back, we adjudge it, and go back and forth. It takes quite some time. I will let Dr. Corcoran explain in more detail.