Mr. David McRedmond:

Yes, we are very apologetic about that. We have been very clear in the local community. We have worked with every single customer who was affected. I would say it is reasonable for us to say that such a case is very much the exception. We have the highest quality of service of any postal service in Europe in terms of our delivery network. I am very proud of our postmen and postwomen who showed in Covid just how important they value our communities. I can tell the Senator that there is nobody more furious whenever there is an instance of fraud.

With 10,000 employees, there will be occasional instances. We have a strong security department in An Post which investigates and looks at every single issue. I do not want to dismiss it as being not serious. It is extremely serious but it is not systemic or dominant.