Mr. Paul Savage:

From an ACRES point of view, we can always improve communications and we can always improve the way we communicate with people. Part of the issue is that, when we are having problems and experiencing issues with payments, the efforts to resolve those problems and process those payments are combined with a very large increase in the number of calls and contacts that farmers are making to the Department. We are trying to strike the right balance between getting payments out and dealing with specific queries.