Mr. Kevin Bakhurst:

We are doing everything we can. We have set out a great number of measures. I constantly have to report to the board about this. We are trying to communicate with staff better. We have a leadership team that is pretty much wholly new. A lot of new people have come to the leadership team. They are driving a large amount of change in their areas, including cultural change. Since I started, I have always had an open door policy. Anyone can come to see me and people have taken me up on that. I go around to see teams. There are ongoing challenges for the organisation and there is a legacy of a lack of trust in senior management, a gap between senior management and the organisation and a high level of anger about what happened during the crisis. Those are things we are having to deal with but we are doing our best every day to do so.