Mr. Hugh Creegan:

There definitely was a problem but it is getting better. Two or three things gave rise to the problem. The process of cancelling services was not as slick as it should have been for the operators. They are all incentivised and encouraged to do that more promptly. Communicating with the buses can also be an issue. It is a complicated system and on some of the buses, the antennae were not operating correctly or the units that provide the signal were not working fully and delivering what was needed. That has now been looked at in micro detail. Over the coming months, we should see a significant improvement in that regard.

We are in the process of replacing the whole automatic vehicle location system on all the buses with a more modern system. That will come into place next year. It will be the ultimate solution to deal with these issues. We are dealing with an old system, as we are for ticketing, which goes back ten or 20 years.