Mr. Ger Deering:

We would be very happy to share that guide with the committee. It is available on our website. While it is a guide for our own staff, we encourage others to use it. When we come to investigate a complaint, that guidance is the lens through which we look at it. For example, we will ask whether consideration was shown for the person's human rights.

It is important to point out that, as we are all aware, in every walk of life, unfortunately, there are people being unreasonable and unfair to public officials, people working in supermarkets and so on.