Pat Buckley (Cork East, Sinn Fein) | Oireachtas source

Mr. Deering said in his opening statement: "To ensure public bodies respect the dignity and worth of every individual interacting with them, we developed a guide for staff of the Office of the Ombudsman in 2023..." Has that guidance been rolled out? Sometimes, people come into our offices to talk about how terribly they were treated by such-and-such an organisation. They describe people hanging up the telephone. I understand that the staff taking those calls are hearing from people who are very irate, angry or upset. Can the committee and the Ombudsman's office work together on addressing this issue? It is about helping everybody and harmonising things.