Mr. Liam Sloyan:

Awareness of the office is very important. What is critically important is that people are aware of us when they need us. There is a requirement on financial service providers to let complainants know that they can come to us at that point. Our surveys to date have shown general awareness of approximately 20% of our services. We would like to increase that number further and we do a lot of work in that regard, including digital marketing, social media, leveraging things like our overview reports to get more coverage in the media, as well as our publications and decisions. All of these help to increase awareness of us. The attendance at events for FSPO staff, including events like the ploughing championship are important too. We are doing a lot of good stuff in increasing awareness of the FSPO, but the critical thing, as I said, is that people are aware of us when they need us.