Martin Browne (Tipperary, Sinn Fein) | Oireachtas source

In his opening statement, Mr. Sloyan said that the office was established by legislation in 2018 for any consumer, individual, small business or organisation, where they were unable to resolve a complaint or dispute with the financial service provider. Would the witnesses say the consumers or financial services and pension providers are aware of the important role that it plays? Is there something that could make it more user-friendly, given the situation?