Mr. Liam Sloyan:

My apologies for interrupting Senator Craughwell but that is a very important point he has made. While we deal with individual complaints, often the decision that is made or the investigation we conduct in respect of an individual complaint has wide-ranging impacts. It is not just the 5,000 complaints within our office that were closed in 2023 that benefited by getting their complaint resolved. People throughout the sectors and the whole of the public have benefited from these decisions.