Gerard Craughwell (Independent) | Oireachtas source

I remember using the office of the Financial Services and Pensions Ombudsman many years ago with regard to one of the banks which had a charge for an unauthorised overdraft. The overdraft was 50p at the time, if I am not mistaken. The ombudsman's office was fantastic. It was the principle behind the thing. There was no notification for the customer that they would incur a charge if they had an unauthorised overdraft. Thanks to the office of Financial Services and Pensions Ombudsman, banks now have at the bottom of every statement a notification that an unauthorised overdraft will incur a charge. My personal experience is that the ombudsman's office can make serious changes and that is very much a good thing.