Neasa Hourigan (Dublin Central, Green Party) | Oireachtas source

That is interesting. The issue of hoarding has arisen at the committee previously in the context of the lack of supports, given people often need a great deal of complex mental health supports to address the issue of hoarding.

One matter that arose in last week’s meeting with representatives of the Department related to the appeals procedure that might be appropriate here. What would ALONE like to see in the form of a robust procedure for service users that they would find easily accessible? One point I put to the representatives was that there was a focus in the proposed wording on working with the providers to improve their service, but that there was not necessarily corresponding language relating to a remedy for someone who has received improper care. What would ALONE like to see in the form of a complaints or appeals procedure that would serve those users and make them feel as though there was a remedy if they were not getting what they needed or wanted? I accept Mr. Moynihan's point about loaves and fishes, whereby some people are just taking what they can get, but I refer to a procedure that would work to enhance the system but also make people feel as though their rights were being vindicated?