Mr. Kenny Jacobs:

We want it up and running the whole time. I am not aware but I will ask the team what the average downtime is and come back to the committee. I get a fortnightly update on the number of complaints. We implemented something to stop bot complaints. That is not a person tapping away, putting in a complaint but an automated piece of software generating 1,000 complaints or just replicating 1,000 complaints. We want to stop that because it just clogs up the system. I will check what the downtime is. Our commitment is that we want to look at it. I will get a report on it. We want it to be the source that people trust that we use.