Darren O'Rourke (Meath East, Sinn Fein) | Oireachtas source

I wish to discuss the complaint system and PFAS. Does the DAA know how often the WebTrak noise complaint system is down or inaccessible? It is reported to us that it is down a lot and it prevents residents from reporting. It has also been identified that emails are not accepted. A person can only log one complaint at a time. There is an hour delay on WebTrak. There is also the principle of the DAA investigating its own complaints. Did the DAA design that system or did the regulator? Is it common within the industry? It is obvious that it is not ideal.