Ms Margaret Attridge:

It is extremely important to us that we continue to communicate that we need people to report problems to us. With respect to our own communications, we are proactively calling customers back. We call back at least 30 customers every week. We are also doing an enhanced media campaign now, asking people to call in to us. We are also doing something the Deputy suggested when we met him previously by issuing leaflets and doing door drops in the worst-affected areas of the city to provide people with updates and information concerning who they can contact if they do have issues. We are, therefore, being very proactive on the communications front to improve our communications to customers so they can understand they are being listened to and we can keep them informed of the work we are undertaking in the area to try to improve the water quality.