Gerry Horkan (Fianna Fail) | Oireachtas source

Eir was before the committee a few years ago. There was a big issue. It was on "Prime Time". There was a lot of talk about it at the time and I do not know whether it has improved. There seems to be a glitch with top-ups now. Many people are on bill pay, but if people top up €20 with a particular mobile phone provider, €10 vanishes and they get €10 credit, not €20. If they top up €10 and then another €10 they get the credit, but if they top up €20, €10 goes missing. It happens always. I was topping up for someone else, but one day I forgot and I only got the €10 credit. I did not pursue it as it was too much trouble, but I would like to know how to pursue it properly. It is clearly a glitch. It has happened a few times and I am sure I am not the only person it has happened to. Has ComReg ever heard of that glitch?