Ms Helen Dixon:

It is really the latter. In circumstances where a provider intends to provide fibre broadband but discovers there are direct buried cables or that some additional significant costs will arise that mean it will not get a return in terms of what it will cost to install the fibre broadband, we cannot compel the provider. This is an area where we see a lot of frustration. From our point of view, the communication around why the installation has not happened is poor. This leads to some of the complaints we receive on matters aside from the issue of substance, namely, that the end user ultimately does not have fibre broadband.

I think we are going to have to wait and see, as SIRO, Virgin Media, Eir and NBI continue at pace their roll-outs, what is left behind. We are conscious of the issue the Deputy raises, that outside of the intervention area there may still be gaps that need to be plugged.