Ms Helen Dixon:

A lot of entities, now including public agencies, provide information on this, including the Central Bank on issues arising in banking. ComReg has published guidance for consumers. We want to increase our information campaigns later this year to drive more traffic to the ComReg website because I am not sure there is always awareness on the part of the public that this can be a source of information. I agree that the providers of services, be it banking or other types of retail services, need to generate awareness. There has been a fair amount of it. I have heard advertisements from the HSE, banks and others trying to alert users. We will note the Senator's view that perhaps there is still more to be done to make sure the public understands how these scams keep evolving and becoming more sophisticated over time.