Mr. Mervyn Hickey:

If the contract has run over then the person should already have received that. Then, when the contract 12-month period, for example, is at an end, one can switch with no more than one month's notice. People should not be subject to early termination fees or anything like that. One just says, "I want to switch", and that is the maximum a person must give plus he or she is free to shop around.