Ms Helen Dixon:

We do that as well. The complaints are a significant source of intelligence for us in identifying trends. We also deploy some mystery shopping by calling around to the different operators and providers. We do active listening by looking on social media and fora to see what kinds of issues the public may be raising. In the consumer area, we tend to have very live intelligence on the issues that are concerning end users and consumers. With the wholesale area we have access seekers that are raising issues with ComReg on an ongoing basis in relation to SMP operators. This is one way by which we come by issues.