Gerry Horkan (Fianna Fail) | Oireachtas source

The ComReg enforcement strategy is based on four principles. Obviously, the culture of compliance has to the best of all in that the people just do what they are supposed to do. They comply with the codes of conduct, and they do not stray from them. People can access the complaints system and get them dealt with quickly. Then there is active monitoring, targeted enforcement and effective deterrents. What is involved in the active monitoring?