Ms Helen Dixon:

We have very direct and comprehensive involvement in both these initiatives. There is a decision, 04/17, that provides ComReg an imprimatur in respect of the requirements on the code of practice and, in fact, the prosecution we were discussing earlier related to breaches of that decision of ComReg.

In respect of the newer provisions, the customer charter, we went out with an extensive consultation document last year, to which providers responded with significant, detailed and lengthy submissions, regarding our proposals about the customer charter, citing areas where they were in agreement with our proposals and other areas they thought we might need to look at again. We are working through the detailed submissions we have received on our own proposed customer charter format and substance, and we will respond to that consultation publicly and issue a decision relatively soon prescribing what must be in the customer charter and by what date.

We are very active. We are the main mover in trying to ensure that there is standardisation and in creating comparability, which is what we want for end users and consumers.