Mr. Billy Gilpin:

The figure of 45,000 is probably understated in relation to the assists that happened. That figure is for the ones that go through the formal system. Quite a few people just turn up and are successfully able to travel. The risk is if they present for an intercity train which has only one wheelchair space and that has already been taken then that person is not able to travel and then there might be an hour until the next train. It is less of an issue on the commuter or DART network where the frequency of trains means that people generally can travel when they want. However, with the manual system, the staff are very engaged. We will move towards the app. We want to get a system that has been trialled and tested elsewhere in Europe. We believe there are market providers out there that can do that so it would be fairly seamless implementation.