Oireachtas Joint and Select Committees

Wednesday, 17 April 2024

Joint Oireachtas Committee on Disability Matters

The United Nations Convention on the Rights of Persons with Disabilities at Local Level: Discussion (Resumed)

Mr. Ronan Murphy:

On ramps and whether assistance is required or where it happens, currently we have a manual system in operation. In the context of the 45,000 assists we do annually, it is quite manual. We are looking at an accessibility customer solution that will be an application to improve the whole experience. From the feedback we have got from customers with a disability, it is to give the reassurance that there will be somebody there. If someone rings up to book assistance there will be confirmation for the staff member. They will receive notification that the customer is booking in advance and there is somebody there to assist. That whole process will be really improved within the next six to nine months.

Comments

No comments

Log in or join to post a public comment.