Mr. John Murphy:

One of our members, Kabir Alade, is a customer assurance officer - a ticket checker - on the Luas. Security staff on the Luas get training on conflict avoidance. It is not particularly about how you can dissipate the conflict, but about how to extract yourself from the conflict and not get involved in the first place. The basic training is that if you believe there is a real threat to you or passengers, you do not get involved, you try to radio through for assistance from either the dedicated security team or An Garda Síochána. I am not sure about bus drivers.