Cathal Crowe (Clare, Fianna Fail) | Oireachtas source

This question relates to Dublin Bus in particular and the Luas to a certain extent. There is a large amount of driver training, but is any training offered to new entrants with regard to what they may face in terms of antisocial behaviour? They should not have to de-escalate, but what do they do if something breaks out on a bus or Luas?