Oireachtas Joint and Select Committees

Wednesday, 21 February 2024

Joint Oireachtas Committee on Social Protection

Energy Poverty: Discussion (Resumed)

Ms Laura McDonnell:

Just to add, with regard to the level of response we have in terms of the 152 households, once they have signed up and are active users, it automatically happens. It gets turned on during the night. We have ongoing engagement with users and some of the feedback they gave us was they got the text message in the morning or were notified. The feedback was that if we could let them know in advance, at least they could plan accordingly. That has been incorporated into the system now. The text goes out the night before that it will be windy so that the residents can then turn off their immersions knowing that it will switch itself on during the night with the wind. They are actively using it and are delighted with the methodology of the text so they know.

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