David Cullinane (Waterford, Sinn Fein) | Oireachtas source

It is because people do not understand who exactly is covered. It talks about a family median income. We need to break it down more in terms of the income threshold because that is what people understand. It is far too vague. Even while preparing for this meeting if I am looking for information on what people are entitled to I Google it and the Citizens Information Service comes up straight away, which will always have the answers. It is really good. It is, however, very difficult to get one's head around the information for GP visit cards. I was reading it and had to read it again. Then I had to go onto the HSE website. The vast majority of people will not do that. We need to make it much clearer and much simpler. We need to explain that if a person is on income X then he or she qualifies for this card and how to apply. That is part of the problem. There is a clear messaging need here from the HSE and the Department.