Mr. Alan Rossiter:

On domestic single houses, which is rural housing, we have two metrics. The first is what we call "time to quote". That is the time from the application until the time the customer receives the quotation. The average across all those types of connections is 10.4 days. It must be noted that where someone is applying for a standard connection within that subset, that is, a 12 kVA or 16 kVA connection, turnaround times are much faster because they are able to be quoted from our team in Wilton. The vast majority of houses fall into that bracket. Regarding "time to connect", once the customer has received confirmation regarding ducting and registration with the supplier, including the certificate, the average number of days to connect after that point is 11.8. The figures I have provided apply from January to the end of October of this year.

I can give other figures in relation to scheme houses, which is a collection of two or more houses. The time to quote for that cohort is 31 days and the time to connect is 6.8 days from the receipt of the duct, certification and registration. On apartment premises where there are no mixed developments, our time to quote is 24 days and our time to connect for that cohort is 10.4 days.