Mr. Nicholas Tarrant:

There were two questions for us. One was about points of contact. We will provide points of contact. We have a national customer contact centre for any kind of customer queries and where we deal with those. It is based in Wilton but operates nationally. Our head of public affairs can be contacted by public representatives and we will provide the contact details after today's meeting. We also have area managers that are based right across the country who also can be contacted.

Again, we will provide the details after the meeting.

The second question was on how we measure our performance in terms of "time to quote" and "time to connect" for connections to the electricity network. I will pass over to my colleague, Mr. Rossiter, to give more information on our urban and rural connections in that regard.