Oireachtas Joint and Select Committees

Wednesday, 27 September 2023

Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach

General Banking Issues: Discussion

Dr. Colin Hunt:

Just the numbers in respect of customers contact volumes. We have put resources in place and opened communication channels to allow our customers who find themselves in this deeply distressing situation to contact us. To date, we have had 66 customers contact us. Based on our own estimates, taking account not only of what was AIB Group business but also of the migrating customers coming from Ulster Bank, we believe that approximately 3,000 customers have been impacted by this catastrophic issue, as the Deputy described it. We are in only the very early stages of identifying the actual customers who are really badly impacted by this.

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