Ms Marie O'Shea:

In an ideal world that would be great. I suppose it could get quite messy if there is a situation where people potentially change their minds about appointments. For certain people, an issue arose concerning people who require interpreters and how difficult it is for them to make appointments. I think there are interpreters at My Options. They are reliable interpreters. The GPs would say they sometimes have difficulty accessing interpreting services themselves, even though they are provided free of charge. Maybe there are some situations where an interpreter could assist a person making an appointment. Whether that is through My Options or whether My Options would direct them to a HSE interpreting service, I am not quite sure.