Dr. Tricia Keilthy:

We see such a service offering holistic support, which would involve looking at the entire energy needs of the household. It would be about making sure people are on the best tariff available to them and are availing of any grants for which they are eligible. It would involve looking at whether there is a fast-track process for availing of supports. When it comes to a just transition, it is important from our point of view to start with those who are furthest behind and prioritise the targeting of retrofits in that regard. As I said, it is about ensuring people have all their entitlements, including the fuel allowance, an exceptional needs payment and so on. It is about offering reassurance and providing information. People on a very low income know to the cent how much money is coming in and going out of the household. Sometimes, a change in circumstances may lead to an unintended consequence by way of an impact on people's income. Having information, advice and reassurance from a trusted person in the community has huge potential to ensure people are getting all the supports and services that are available to them. In addition, as Ms Petrie said, this type of engagement helps to point up any gaps in provision.