Ms Issy Petrie:

It is very much that complexity of managing our energy needs that is the reason we see this clear gap for energy advisers. I think we are all aware of that as we choose tariffs, look at our houses or manage our bills at the moment. There are very clear reasons, for people in energy poverty, it is that much more complex and that much more pressured. We would see this as a targeted service. There is probably also an argument for a service that everybody can access, but we are speaking specifically to the needs of people in energy poverty, linking them in with the grants that are available to them, with financial services like MABS or with a community welfare officer. That is not to say we do not all need support to navigate energy at the moment, but there are also changes coming down the line.

What the Cathaoirleach said about contractors and those quick-win measures is really important. It is about recognising that a full retrofit is really important and will ultimately be the most effective thing, but there are lots of steps on the way that can make a significant difference to people's costs and will be more achievable for people in different situations. I also think part of what a community energy advice service could offer us is an education and communication pathway to people. We see this as a very local service whereby people really know the people they are supporting and know the particular issues they are facing.

The advisers would be able to offer people tailored, one-to-one advice. They could also provide feedback on what is happening with people, including particular sticky situations they are facing and the types of issues that recur. There would be a communication pathway going both ways.