James O'Connor (Cork East, Fianna Fail) | Oireachtas source

My next question is for the RSA. An issue in Munster was brought to my attention. I will not give any more geographical detail because it would help to identify the case, but it relates to a driving tester who was serially rejecting students from a certain motoring school. Someone has come to me on a number of occasions with great of anger and frustration regarding the RSA's intervention in this matter. I have spoken to the person involved and they seem very professional in the work they do, and the complaint seems to be a genuine case. What processes does the RSA have in place to engage with that sort of person? If such a matter were brought directly to the attention of Mr. Waide or Mr. Walsh, would they commit to re-engaging with that driving instructor to determine whether they are being heard?