Oireachtas Joint and Select Committees
Wednesday, 1 February 2023
Joint Oireachtas Committee on Transport, Tourism and Sport
Delays Affecting Car Tests and Driver Tests: Discussion
Mr. Brendan Walsh:
We engage with Applus weekly. Mr. Synnott and his team provide me with weekly statistics at quite a detailed level, which we discuss with the Department of Transport as well every Monday morning.
Mr Synnott is fully aware of the pressure that is coming on Applus from us. Regarding performance, at the moment a series of service credits are pending with Applus on the non-performance of certain service level agreements, SLAs, particularly relating to the waiting time. Applus and the RSA are at odds on the interpretation of those. We are engaged in very robust discussions at the moment. We will have a face-to-face meeting with Applus and its management from Spain in February to try to escalate. We will try to resolve the issue and ensure we in the RSA are satisfied.
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