Mr. Sam Waide:

I thank the Deputy. For a number of months, in fact for the past year, the RSA, which includes me, have been not just scrutinising but insisting to Applus that it improve and enhance the service to deliver service to the customer. That has included me as CEO of the RSA escalating the matter to Applus in Spain. Alongside that, as was included in our opening statement, we continue operationally to meet Applus weekly. Mr. Walsh can give more details about that. It is our duty to ensure the service is delivered and those obligations are met. It is also our duty to work with and support Applus where we can in regard to serving the public and the customers ultimately. I will pass over to Mr. Walsh to answer the latter part of the Deputy's question.