Ms Jackie Maguire:

I thank the Senator for his comments. We have a settlement team in place to deal with the crisis cases to which he referred. The team is skilled and trained. Dealing with people with complex issues requires a certain level of ability. A certain level of training is undergone in that regard. We are currently operating appointments. People may have to wait for a day or two depending on the level of demand. Most cases are brought to our attention by a public representative. That is more than likely to be the case. It is unusual for such cases to come to our attention as a result of someone walking in off the street. Homeless cases are more likely to come to our attention in that way. Others who have been ousted from a home can find themselves in a situation that is new, strange and different to them. We have a settlement team in place comprising staff members who are adequately trained.