Oireachtas Joint and Select Committees

Wednesday, 5 October 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion

Ms Lynne Embleton:

Mr. Moriarty has explained the changes that have been made by Kyndryl since the outage and that we are seeking to put in a tertiary link. That should deal with the combination of events that occurred on that occasion.

As regards the Deputy's comment on flights during summer, if one looks at what has happened across not only European aviation, but also aviation in the US, the entire European and US systems have really struggled this year. In fact, the CEO of one of the European airlines said yesterday that the system just about survived the summer. In that context, if one looks more broadly, Aer Lingus has actually fared really well this summer. At the peak of our cancellations, which was when we most recently appeared before the committee, we were cancelling almost 2% of our schedule. That was for a short period linked to a wave of Covid, however. Beyond that period, our cancellation rate is significantly ahead of most European carriers and our punctuality has been ahead of most European carriers and, indeed, ahead of Ryanair here in Dublin. If one takes a broader context, Aer Lingus performed well through summer relative to what was happening with other airlines and in the system as a whole.

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