Oireachtas Joint and Select Committees

Wednesday, 5 October 2022

Joint Oireachtas Committee on Transport, Tourism and Sport

Recent Issues Concerning Aer Lingus Flight Booking and Check-in Services: Discussion

Photo of Joe CareyJoe Carey (Clare, Fine Gael) | Oireachtas source

I thank the witnesses for coming before the committee. Notwithstanding the unprecedented nature of what happened on 10 September, it was another fine mess with which Aer Lingus is associated. It came on the back of flights being cancelled, particularly during summer. I noted that other airlines were not impacted to the same degree as Aer Lingus. What assurances can the witnesses give customers that a similar occurrence will not happen in future? What measures have been put in place to ensure the Aer Lingus IT system does not let it down again?

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