Kieran O'Donnell (Limerick City, Fine Gael) | Oireachtas source

That is not an unfair request for the committee to make. Will the witnesses make a commitment today to ensure that when people send an email their companies will respond with a phone call? This meeting has certainly shown that baggage handling is an integral part of the airline industry. This causes frustration for members of the public who in turn contact us. Will the companies give a commitment to follow up when people email them? The lack of human interaction has been the single, most frustrating feature in terms of our interaction with the public on this issue.