Darren O'Rourke (Meath East, Sinn Fein) | Oireachtas source

On the issue of communicating with people, it is hugely frustrating to be without baggage. Some serious circumstances have arisen, including lost medical equipment. I have heard some difficult stories in recent weeks. The issue has filled the "Liveline" radio programme. Providing an online facility is fair to a point and there is an opportunity to improve it. I know of people who have engaged with the online option and they found it frustrating. They have presented in person and been doubly frustrated with that. Can the online interface be improved to let people know how they might pursue this?