Oireachtas Joint and Select Committees
Wednesday, 18 May 2022
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Withdrawal from Irish Banking Market: Engagement with Ulster Bank and KBC Ireland
Mr. Frank Jansen:
I just want to add a positive note. We did a lot of stratification and analysis on customer segments. Of our 52,000 customers, about 1,000 are aged over 64. Of those 1,000 customers, 94% are digitally active. We have, luckily, a number of people who are a little older who engage digitally with the bank and the banking system. Of course, we are committed to support customers who are in need, which is why we have put in place all of the support we have provided. We will communicate also on a regular basis during that process with our customers. We will do what we can to support elderly customers.
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