Ms Elizabeth Arnett:

We have not written to all of our customers yet, so that would be the first thing. We have said very clearly to customers that if they want to take action early, we are here to support them, but they do not have to take action until we write to them. On a rolling basis over the next six months, we will be writing to customers every week. That is the first piece of communication that customers will get from us. There is a series of letters and prompts planned, in line with what the customer has allowed us to do in terms of contact with them. There is a cut-off point between where communicating with a customer is helpful and where it reaches the point of badgering, for want of a better word, so we have to get that balance right.

Awareness will grow and momentum will build as regards the campaigns we are seeing from other banks encouraging customers to open accounts with them. I know the BPFI is planning a campaign and I think the Department of Finance is perhaps planning a campaign, but I am not fully au faitwith the latter. We are seeing early-adapter customers fully going through the choose, move, close process. However, we are keeping a very close eye to identify the customers who are not immediate reactors. We will increase the communication rate with those customers in order that people take action within the appropriate time. When we get to the end of the process - the six months for customers - if there are additional requirements for customers because of a particular vulnerability, we will engage with them in line with what their specific requirements are. As we said, there is a six-month notice period, which we believe is an appropriate amount of time. The account will then go into what is called a "NoOps" where there is not a transaction on the account, but the account is still open. After that, if we still have not heard from the customer, we will return to them what is on deposit by virtue of a cheque.