Oireachtas Joint and Select Committees

Wednesday, 2 March 2022

Joint Committee on the Irish Language, the Gaeltacht and the Irish Speaking Community

Logainmneacha na Gaeltachta: An tAire Stáit ag an Roinn Comhshaoil, Aeráide agus Cumarsáide

Mr. Ben King:

When Eircodes started off, Capita engaged with the various different bodies to ensure the design and operation were compliant. As the Minister of State said, the Eircode finder provides Irish-only addresses in Gaeltacht areas. It gives people a choice whether to use Irish or English but it defaults to the Irish version. Capita extracts the Irish language address only and uses that to disseminate new Eircodes. When it sends out the form with the Eircode on it to Gaeltacht areas, it only contains the Gaeltacht name. Those dissemination letters are sent by An Post, which delivers them on behalf of Capita. Both the website and the finder site are in Irish and in English, so if someone wants to deal totally in Irish with Eircodes, they can do that. Capita has employed two Irish-speaking agents so if queries come through about an Eircode or an address, the person can work directly with Capita through Irish from the initial correspondence right through to the resolution of their problem. Capita has put these systems in place since we started the project.

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