Mr. Ben King:

We met with An Post to see if it could update its database and make changes to it. We were informed at that meeting, like the Minister of State said earlier, that the automatic sortation software scans the incoming letter and compares it against the database. If it finds a match, it gets sorted into a separate area. If it does not get sorted, it goes into a manual sortation system where staff have to go through the letters one by one and manually sort them. An Post also said that its database holds variations of different addresses to allow for a higher rate of matching. That information is in both English and Irish and it needs both in order to hit its delivery targets.