Ms Collette O'Regan:

In our submission, we spoke about this. The intermediaries need to be from the NGO side as well as from the services side. As NGOs, we have a lot of casework experience. We are doing as much as we can on all the issues that come to us but having a dedicated access to justice position in some of our NGOs would resource us to push to get those intermediaries set up and to keep engaged.

Mr. Joyce spoke about community policing.

It is already happening with diversity liaison officers, where the new strategy is that people get moved on. Therefore, we are constantly rebuilding relationships. If people on the NGO side of the equation do not have that institutional knowledge, memory and know-how, then we will not be able to build up expertise and learning as we go. The NGOs and the services investing in intermediaries is the only way we will be able to make the changes we all want to see. One side cannot do it on its own. We must do it together, but we will require additional resources to do it.