Ms Una Doyle:

I will go back to what I said earlier regarding our training. The key challenge probably for us all, including myself, is that piece around the unconscious or subconscious bias. We like to think that we are not discriminating against particular individuals, etc., but, again, it is really about trying to make that unconscious become more conscious where that bias is there.

I would use three words in terms of a strategy around it. We need to be explicit, target our staff and our messages and continuously repeat the messages and training. When it becomes part of the norm and culture and the way we do things around here, then it becomes part of a much more egalitarian and equitable response.