Mr. John Church:

We get a lot of repeat callers. On the nature of the service, it is a listening service. It is not like a triage to refer somebody on, because it is confidential. It is one service in a list of services. The child could very well be seeing a psychotherapist and could be within the system already. It is another option for a child to ring and have a confidential chat because the child knows he or she will not be judged, will not be told what to do and will not be chastised. We get a number of children calling repeatedly. We are looking at this as well, with a view to seeing whether there is anything we can do for the child if he or she rings ten times in a short period.